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Pradeep Kumar
Quality Analyst · iEnergizer
7 years’ experience
About
I wanted to explore better opportunities where I could learn new skills and grow professionally.
Looking for
The role is quality analyst.
Skills
Call Quality AuditingProcess ComplianceRoot Cause AnalysisFeedback & CoachingQuality ReportingStakeholder CoordinationQuality AssuranceCalibrationAgent Performance AnalysisSLA & KPI MonitoringContinuous Process ImprovementMultilingual Call Auditing
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