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Madhuneet kumar

Madhuneet kumar

Customer Support & Operations Professional

3 years’ experienceLinkedIn

About

I have over 3 years of experience in operations, team management, and customer service, including experience as a Shift Manager at McDonald’s. I have handled daily operations, inventory management, staff training, customer satisfaction, and team coordination. I am a quick learner with strong problem-solving and communication skills, eager to contribute to an organization’s growth while developing my professional skills.

Looking for

I am seeking a Customer Support Specialist or Customer Success Associate role within a collaborative, fast-paced team. I am looking to leverage my communication and problem-solving skills to resolve user inquiries efficiently, improve customer retention, and act as a dedicated advocate for the brand

Skills

Inbound/Outbound CallsQuery ResolutionComplaint HandlingTicket ManagementSLA AdherenceCustomer SatisfactionShift ManagementProcess ImprovementInventory ManagementStock ControlCash ReconciliationCRM SoftwareMS ExcelVLOOKUPGoogle SheetsGoogle WorkspaceMS WordPowerPoint

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