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Tanzeel Khan
Quality and Escalation Specialist · Amazon Development Centre India Pvt. Ltd.
9 years’ experience
Skills
Complex Customer EscalationsEscalation ManagementCustomer ExperienceRoot Cause Analysis (RCA)Defect Identification & Trend AnalysisProcess ImprovementSOP OptimizationCorrective ActionsOperational ExcellencePolicy ComplianceCross-functional CollaborationProblem SolvingAI OperationsHuman-in-the-Loop AIAI-enabled Customer SupportConcession ValidationMS Excel
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