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Asif Syed
Technical Support Associate · Firstsource Private Limited
1 years’ experienceLinkedIn
About
L1 IT Service Desk and Technical Support professional with proven experience in technical troubleshooting, incident management, and customer issue resolution for TV and broadband services. Adept at diagnosing complex technical problems, guiding users through step-by-step solutions, and meeting SLA and service quality standards. Brings a strong foundation in network support, problem-solving, and cross-team collaboration to deliver efficient and user-centric technical assistance.
Skills
Technical TroubleshootingIncident ManagementServiceNowIT Service DeskNetwork ConnectivityCustomer SupportITSMCommunication
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