All professionals
RK
Rohan Kumar
Associate Consultant · Capgemini
5 years’ experienceLinkedIn
About
Major Incident Management professional with over 3 years of experience in 24x7 production support and incident command. Acted as Major Incident Manager for Sev-1 and Sev-2 incidents, leading 24x7 incident bridges. Ensured strict SLA OLA adherence and minimal business impact during incidents. Proactively monitored production health using Splunk and Dynatrace, identifying anomalies early. Prepared monthly incident, defect, and outage reports. Developed a strong foundation in ITIL-based incident management processes, enhancing operational efficiency.
Skills
Incident ManagementCase ManagementChange ManagementProblem ManagementMajor Incident ManagementServiceNowITSMITILCloud AdministrationDynatraceSplunkVersionOneL1/L2/L3 SupportDefect Management
Want to reach Rohan?
Companies and referrers connect through Kaam Paao, where every introduction is trusted and tracked.