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Deeksha Gupta
Operations Associate 1 · ShareChat
6years’ experienceLinkedIn
About
Customer Support & Operations professional with 6+ years of experience in Trust & Safety, Online Reputation Management, customer escalations, and customer success. Experienced in handling high-priority escalations across digital platforms, collaborating with cross-functional teams, improving CSAT, performing Root Cause Analysis, and maintaining SLA compliance. Skilled in stakeholder management, customer communication, and process improvement with a strong customer-first mindset.
Skills
CommunicationLeadershipOnline Reputation ManagementRCAMS office
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