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Mohd Afraz

ERP Support Executive · Solver ERP

2years’ experienceLinkedIn

About

Hi, I’m Mohd Afraz, a customer-focused technology professional with 2+ years of experience working across ERP and SaaS platforms. My experience includes customer requirement gathering, issue prioritization, root-cause analysis, product feedback, CRM/ticketing systems, and cross-functional collaboration with product and engineering teams. I’m currently looking for opportunities in Product Management, Product Analyst, or Customer-focused Product roles, where I can leverage my customer insights, analytical problem-solving, and understanding of technology products to contribute to product growth and user experience.

Looking for

I’m looking for a growth-oriented opportunity in Product Management, Product Analytics, or Customer-focused Product roles where I can leverage my experience in customer requirements, product feedback, issue prioritization, root-cause analysis, and cross-functional collaboration to improve products and customer experience.

Skills

Requirements GatheringVoice-of-Customer AnalysisCross-Functional CollaborationStakeholder CommunicationIssue PrioritizationRoot-Cause AnalysisProcess DocumentationSLA ManagementKPI TrackingMicrosoft ExcelSalesforceSolver ERPMarg ERPCRMTicketing Systems

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