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AS
Amrinder Singh Kailay
Team Leader, Customer Experience · Wishlink
4years’ experienceLinkedIn
Skills
FreshdeskSalesforceZendeskExotelExcelGoogle SheetsSlackCodaDatabricks / Redash (SQL)KaleyraNotionTAT/AHT ReductionQuery Volume ReductionSupport Cost OptimizationBot & AutomationQC Audit & ScoreboardsCSAT/SLA/FRTTeam Sizing & Shift PlanningSOP & Knowledge BaseEscalation RCA
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