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kunal thakur

kunal thakur

Customer Service Executive · Digitide Solutions Ltd

1years’ experienceLinkedIn

About

Finance professional with experience in banking, foreign currency operations, customer service, and transaction-related operations. I have worked with Muthoot Fincorp as a Forex Officer, handling foreign currency exchange and customer-related financial operations. I also have experience as a Customer Service Executive at Digitide soln ltd, where I handled customer queries, transaction-related issues, fraud cases, transaction verification, and coordination with internal teams. I have developed practical experience in customer handling, financial operations, transaction verification, and issue resolution, with a strong interest in building my career in the finance and banking industry.

Looking for

I am looking for opportunities across Finance, FinTech, Banking, KYC/AML, Risk & Fraud Operations, Financial Services, and Customer Operations. I am open to roles involving transaction verification, financial operations, customer support, compliance processes, fraud prevention, documentation, and backend operations. I am looking for a growth-oriented organization where I can develop my skills and build a long-term career in the finance and fintech industry.

Skills

Banking OperationsFraud InvestigationKYC VerificationCustomer Due Diligence (CDD)Forex OperationsChargeback ProcessingFraud Dispute ResolutionRegulatory ComplianceRBI ComplianceFEMA AwarenessMS ExcelTransaction ProcessingMIS ReportingCase ManagementBack Office OperationsClient OnboardingSLA ManagementCommunicationLeadership

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