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MH
Mohammed Haseeb
Support Ambassador — Customer Operations · Sutherland Global Services
3years’ experience
Skills
Customer OperationsInternal supportExternal query handlingService coordinationIncident HandlingMajor incident reportingEscalation trackingResponse managementClient EngagementProduct explanationCustomer interactionNeeds assessmentPerformance MonitoringService metrics trackingQuality review participationDocumentationCase loggingStructured reportingFollow-up managementCross-team coordination
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