Vinay Singh
Senior Software Engineer · HCL Tech
About
ITSM & Change Management professional with 3+ years of experience across Change Management, Incident Management, ServiceNow, SIAM, and ITIL, backed by a technical/software development foundation. Experienced in managing Standard, Normal and Emergency Changes end-to-end, with **7–11 changes weekly and a 99.4% success rate across 165 changes**. Chair weekly CAB meetings with **17–22 stakeholders** and coordinate **P1/P2 Major Incident bridges**, working with technical teams, vendors and stakeholders to maintain service stability and SLA adherence. Supported **2 enterprise client onboarding and Go-Live activities within a SIAM environment**. ServiceNow CSA and SIAM certified, with hands-on exposure to ServiceNow workflows, Flow Designer, ACLs, Business Rules, Catalog Items, Scheduled Jobs and Notifications. Interested in Change Management, ITSM, Service Management, SIAM, ServiceNow and process improvement roles.
Looking for
I’m currently exploring opportunities in Change Management, ITSM, Service Management, SIAM, and ServiceNow, particularly roles focused on Change Role 0r Service Now related role.
Skills
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