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SAURAV KUMAR
Quality Analyst · Kosmicko Pvt Ltd
About
Quality Analyst with experience in reviewing customer interactions, conducting call audits, identifying process deviations, and preparing reports. Strong attention to detail, communication skills, and understanding of quality and process standards.
Looking for
Looking for opportunities in Quality Analyst, Customer Support, Customer Service, Chat/Non-Voice, and Backend Operations roles. Open to both voice and non-voice opportunities in Delhi NCR and remote roles.
Skills
Quality AssuranceCall AuditingCustomer ServiceCommunicationProcess ComplianceData AnalysisMS ExcelAttention to Detail
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