Sourav Debnath

About

I’m an IT Support Engineer with over 3.6 years of experience across service desk and technical support roles, currently working with HCLTech. I started my journey in technical support at Concentrix, where I built a strong foundation in customer handling and problem-solving. Over time, I transitioned into an IT service desk role, where I now work closely with end users to troubleshoot and resolve issues related to Windows systems, Microsoft 365, Active Directory, VPN, and network connectivity. My day-to-day work involves understanding user concerns, resolving incidents within SLA, and ensuring a smooth support experience. I focus on clear communication, ownership, and delivering solutions that actually help users, not just close tickets. At this stage of my career, I’m also focused on growing beyond L1 support by building skills in Linux, cloud technologies, and system-level troubleshooting. I’m open to opportunities where I can contribute, learn, and move toward more advanced ITrole

Skills