Bharat Baria
BRM Executive · Gozoop online private limited
About
Brand Reputation & Social Listening Professional currently working with Vantara, responsible for monitoring realtime sentiment data and preparing detailed daily, weekly, and monthly analytical reports. I have a solid background in Online Reputation Management (ORM), where I focused on addressing public feedback and managing brand image across digital platforms. Additionally, I have extensive experience in handling high-priority email escalations, resolving complex grievances through professional communication and effective problemsolving to maintain a consistent brand voice
Looking for
I am looking for an opportunity in Social Listening and Online Reputation Management (ORM) where I can leverage my experience in monitoring brand mentions, analysing customer sentiment, managing online conversations, handling escalations, and identifying trends and insights from social media. I am keen to work with a team where I can contribute to strengthening brand reputation, improving customer engagement, and using data-driven insights to support business and communication strategies.
Skills
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